We will provide a reasonable level of assistance via our Accession Helpdesk at the Citilabs support form in respect of users' inquiries and endeavor to answer as fast as is reasonably possible questions relating to the behavior or performance of the software.

** Note: Remember to provide us with the version and modification number of the product you are running along with the HostID twice when using the helpdesk system. You can check this by examining the top of any print file produced by the installed copy of the appropriate program or by displaying the About box of the software if one is available.